FAQ

 

 

 

 

Q: How long does shipping take?

A: The processing time for fulfillment, packaging, and loading your vehicle on the semi trailer is a approximately 2-4 weeks due to seasonal volume and current freight carrier delays (unless you are purchasing a pre-order vehicle, this will take a MINIMUM of 6-8 weeks).  If you are having your vehicle assembled this process will take up to 1-2 weeks longer. Shipping time on the LTL freight truck or car hauler is anywhere from 2-14 business days. If you live in a rural area shipping may take a little longer.   You will also receive a tracking number in your email when your vehicle is getting ready to ship. Please make sure that you answer your phone for the shipping company though because they will not deliver your vehicle without contacting you first to schedule delivery. 

 

Q: Are vehicles shipped assembled?

A: Most vehicles are shipped 85-90% assembled in a crate and minor assembly is required unless purchasing the Ready to Ride option, then your vehicle will be assembled, tested, and tuned with a full PDI.  You can check out assembly videos and instructions HERE.  

 

Q: I received a tracking number for my shipment but it is not working.

A: You receive the tracking number as soon as the shipment is scheduled for pick up.  The tracking will show up as soon as the freight trailer doors close and your shipment is on the road and on its way to your door :) 

 

Q: Are vehicles fully assembled if I pick up from the dealership?

A: Yes, all vehicles picked up from the dealership are professionally assembled, tested, and tuned.

 

Q: What needs to be assembled on the crated vehicles?

 A:  ATVs - Wheels, Handlebars, Footrests, Racks, Front Bumper, and Battery.

      Go Karts - Wheels, Seats, Roll cage, Steering Wheel, Front Suspension, and Battery.

      Dirt Bikes - Front Wheel, Handlebars, and front forks. 

      Scooters - Handlebars, Front Wheel, Trunk or Spoiler, and battery. 

 

Q: What do I do if I have a vehicle damaged from shipping?

A:  Not a problem!  Fill out the warranty claim form on our website and we will send you out the replacement part free of charge.  However, minor scrapes and scratches from crating and shipping is normal and you can use touch up paint to repair those if you have any.  I

 

 Q: How do I submit a warranty claim?

 A:  Please fill out this claim form in this link:   https://www.wholesaleatv.com/pages/warranties

 

Q:  I did not receive my title with my vehicle.  How do I get my title?  

A:  Because most vehicles are shipped to you directly from the manufacturers warehouses, VIN#s must be verified before we send out your legal title work.  Please fill out the MSO request form here:  https://www.wholesaleatv.com/pages/mco-mso-request-form

 

 

 

 

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