Shipping Policy

SHIPPING POLICY
 
****SHIPPING NOTICE
We have to charge an extra $79 fuel surcharge for certain areas.  . Please call the dealership at 901-654-8129 for a shipping quote to Hawaii or Alaska. 

The processing time for fulfillment, packaging, and loading your vehicle on the semi trailer is approximately 2-6 weeks due to seasonal volume and current freight carrier, and port delays (this is an estimated time frame and maybe longer or shorter) unless you are purchasing a pre-order vehicle, these time frames maybe the same or much longer (sometimes reaching several months) these delays are beyond our control or anyone else's at this time.  If you are having your vehicle assembled, this process will take up to 2-3 weeks longer. Shipping time on the LTL freight truck or car hauler is anywhere from 2-14 business days. You have 24 hours from time of purchase to cancel your order free of charge or if your ID verification and signature for purchase contract are not completed within 24 hours, your payment will not be authorized and your order will be cancelled.  If cancelling after 24 hours has passed, you will be responsible for a 10% restock/processing fee, and these fees are not refundable when cancelling due to current extreme delays. Your order will be processed with the manufacture's warehouse and due to low stock and high demand, your vehicle is reserved on containers of vehicles coming into port if not available in the warehouse. We do not know where your vehicle is on the ocean, so please do not call for constant status updates, when your unit is in the warehouse and ready for picking and packing, or en route to our shop for assembly, you will receive a tracking number, Pro number, or bill of lading number depending on the transport company and/or how your unit is being transported.  If you cancel after your vehicle has shipped, you will be responsible for all shipping costs and a 20% restocking fee. 

 

So, you're probably wondering, just how do I get this delivered to me? Well guess what? It’s Free!! (not really free, it is included in the price, but hey, "FREE SHIPPING" just sounds a lot better than, "Kinda Free Shipping, that you're really paying for, but the price is still really good")

We use major freight lines to deliver your unit to you. They have terminals all over the country. Once the product reaches the terminal, the freight company will call you to set up a delivery time and date with you. Please make sure that you answer your phone for the shipping company though because they will not deliver your vehicle without contacting you first to schedule delivery. We will also email you the tracking numbers and a link to the freight carrier's website once it leaves our warehouse, this way you can track your shipment via the freight company's website. If your tracking number does not work as soon as you receive it, do not worry.  You receive the tracking number as soon as the shipment is scheduled for pick up.  The tracking will show up as soon as the freight trailer doors close and your shipment is on the road and on its way to your door. Our products are shipped with lift gate service, so it can be unloaded easily down to ground level from the back of the truck and to your home, free of charge.

Now do remember that these crates are delivered by big trucks, so if you live in "B.F.E." out in the middle of nowhere and the driver does not feel comfortable getting his big semi to your house or it’s just not a smart idea or plain impossible, or if your vehicle is too large for the semi truck lift gate and you do not have an additional way to unload the vehicle (i.e. a forklift)  then you might have to either meet them somewhere or you may have to pick it up from the terminal. There are no discounts or refunds in shipping if you have to meet them or pick up from terminal. 

Normal shipping time is about 2 to 14 days depending on where you live.  Usually the freight companies are very good about setting up home delivery within 1 to 2 days of it arriving at the terminal in most areas, but once again, if you live in a very small town or out in the middle of nowhere then they might only have home deliveries once or twice a week. So you might have to wait a little while longer to get your cool stuff, (or you can pick up from their terminal) but I guess that's the price you have to pay for "Getting Away From It All."

 

Shipping Damage and Route Insurance:

 ***IF YOU RECIEVE YOUR UNIT DAMAGED FROM SHIPPING, DO NOT REFUSE THE VEHICLE.*** 

Immediately take pictures of the damaged unit and submit a claim with route insurance.

  IF YOU HAVE ROUTE SHIPPING INSURANCE, AND YOUR CLAIM IS APPROVED, THEY WILL COVER THE COST OF THE UNIT TO BE REPLACED. ROUTE WILL REFUND YOU FOR THE SCOOTER AND YOU WILL THEN GO ONTO THE SITE AND REMAKE THE PURCHASE. AT THAT TIME WE WILL SEND A CARRIER TO PICK UP THE DAMAGED UNIT TO RETURN AND GET A NEW ONE SENT OUT TO YOU. 

IF YOU DO NOT PURCHASE SHIPPING INSURANCE, OR YOUR CLAIM IS NOT APPROVED, IT WILL BE YOUR RESPONSIBILITY TO HAVE THE VEHICLE REPAIRED AFTER WE SEND YOU THE DAMAGED PARTS, OR IF YOU REFUSE THE SHIPMENT,  YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS AND FEES ASSOCIATED. 

Any other shipping questions you may have may be found on our FAQ section.

So that's it. If you have any more shipping questions, then just shoot us an email or give us a call.

 

Thanks,
- Wholesale ATV

Our brands